1. Ticket Cancellations

Tickets purchased on Nexo are generally non-refundable. However, cancellations may be considered in the following circumstances:

• The event is cancelled by the organizer
• The event is postponed and you are unable to attend the new date
• A technical error resulted in a duplicate or incorrect charge

2. Event Cancellation by Organizer

If an event is cancelled by the organizer, registered attendees will receive a full refund to their original payment method within 7–10 business days.

3. Refund Process

Approved refunds are processed back to the original payment method (credit/debit card, UPI, net banking). Refunds typically take 5–7 business days to reflect in your account depending on your bank.

4. No-Show Policy

Attendees who do not show up for an event without prior notice are not eligible for a refund.

5. Payment Disputes

If you believe you have been incorrectly charged, please contact us within 48 hours of the transaction with your order ID and payment details.

6. Contact for Refund Requests

To request a refund, email us at: uzair@thenexoapp.com

Please include:

• Your registered email address
• Order/Transaction ID
• Reason for refund request